Frequently Asked Questions

Top 5 most common FAQs 🙂

Why are some question categories greyed out when selecting categories for a game?

If you’re playing Outsmarted! with junior players (8-12 years), you may notice some of the question categories are greyed-out, and not selectable. This simply means that these particular categories do not contain junior-level questions, and can not be used in a game which includes junior players.

Why does the app contain genius miniatures that were not included in my box?

Since Outsmarted! was first produced back in 2020, not every edition has included the same set of six genius miniatures. As of December 2023, we currently do not offer additional geniuses for sale, but if extra miniatures become available for sale, we will make them available for purchase both on our websites and within the app.

Why do I have to pay for extra question categories?

Our six Core pack categories - PUB QUIZ | TV, FILM AND BOOKS | SOUND AND MUSIC | BREAKING NEWS | QUICK THINKING | BACK 2 SCHOOL comprise over 6,000 questions, two or three times the amount of a traditional trivia game. They also cover a large variety of subjects to ensure that the game has broad appeal to all players. However, for a more customised experience, we also offer paid add-on categories, in more niche subjects, such as Harry Potter and Logo Quiz, and these paid packs typically have between 100-150 questions in them, far less than the six Core Pack categories which come free with the game. An average game of Outsmarted! will use between 25-35 questions per category, so even the smaller add-on categories are good for multiple games of Outsmarted!

How do I use my Redeem Code for unlocking a question pack I have purchased? 

Open the Outsmarted! app and start a new game. Step 3 in your pre-game set-up is the “SELECT YOUR SIX CATEGORIES” screen. Once here, simply enter your redeem code in the redeem code box, on the top right of the screen, and select the "REDEEM" button. That’s it - your new question pack is now unlocked and ready to use. More info here

Does the game have questions in my language, for my country?

Outsmarted! comes with a 6,000+ question set for each of the following individual countries:

  • United Kingdom
  • United States
  • Canada
  • Australia
  • New Zealand
  • India
  • Germany
  • France
  • Netherlands
  • Belgium
  • Italy

Each region has questions in the local language, and the set of questions themselves are different for each country. For example, if you’re playing with Germany set as your region, you will receive questions specific to German culture, TV, music, sports etc., along with global trivia questions. You can change your region in the Outsmarted! app at any time to play with that local question set, and do not need to pay extra to access any country's collection of questions.

 

General

What is Outsmarted!?

Outsmarted! is the "Live Quiz Show" board game that connects with your mobile, tablet or laptop to host the most thrilling and addictive family board game experience ever! Outsmarted! automatically adjusts question difficulty by age which means anyone in the family can win!

What makes Outsmarted! different from other board games?

  • KIDS VS TEENS VS ADULTS - Outsmarted! automatically adjusts question difficulty for players of all ages to create a truly level-playing-field. Now ANYONE in the family can win!

  • 6,000 MULTIMEDIA QUESTIONS - Endless hours of fun guaranteed - with a library of 6,000 questions featuring images, song clips and video, adding a new and exciting dimension to gameplay!

  • REMOTE PLAY - This is the world's first board game featuring remote play capabilities. Friends and family can join your game anytime, from anywhere!

  • ALWAYS UP TO DATE - Outsmarted! is regularly updated with new, relevant question content and is never out of date... We even have a Breaking News category - updated daily!

  • JUST PICK UP AND PLAY - Outsmarted! hosts the show, so anyone, regardless of age, can learn to play in just a couple of minutes!

  • CUSTOMISE - Every game owner also gets access to a selection of FREE add-on categories, and for a truly customised experience, we have over 100 low-cost add-on categories to cater all preferences! The choice is yours...

How do I play Outsmarted!?

Playing Outsmarted! is a breeze. The Outsmarted! companion app manages gameplay, allowing anyone to pick up and play within minutes. It’s easy to set up: see our “How to Play” page for more info.

Is Outsmarted! suitable for children?

Yes! Outsmarted! Has thousands of junior-level questions covering topics that kids love. We tailor the question language, question topic, and question difficulty to each of our three age ranges - Juniors (8+), Teens, and Adults. Just set the age range for each player at the start of the game - our app then automatically adjusts question difficulty to ensure a level playing field!

How frequently are new questions added or updated?

The Breaking News category is updated daily, and we frequently add new questions to all six categories in our Core Pack, which already includes 6,000+ questions. Additionally, new question categories are regularly introduced ensuring you’ll always have great trivia packs on all your favourite topics! Got an idea for a question pack? Drop us a line and let us know!

How many players can take part?

Each game can have 2-6 players or teams. Teams can have up to 4 players, meaning 24 players total. 

How long does a typical game of Outsmarted! last?

Up to you! You can choose the game's length by selecting a time-limited game in the pre-game set-up. You can also pause a game, if you need to make a quick cup of tea mid-game! Most games range between 30 minutes to two hours.

What does the Outsmarted! game box include?

* Game box, game board & dice

* Six hand-painted 3D genius miniature figurines

* Folding Outsmarted! tablet stand

* Outsmarted! app & all future app updates

* License Key - unique to each game owner

* 6,000+ interactive, multimedia questions

* 500+ free add-on category questions

* Free lifetime product support

 

Question Categories

Why do I have to pay for extra question categories?

Our six Core pack categories - PUB QUIZ | TV, FILM AND BOOKS | SOUND AND MUSIC | BREAKING NEWS | QUICK THINKING | BACK 2 SCHOOL comprise over 6,000 questions, two or three times the amount of a traditional trivia game. They also cover a large variety of subjects to ensure that the game has broad appeal to all players. However, for a more customised experience, we also offer paid add-on categories, in more niche subjects, such as Harry Potter and Logo Quiz, and these paid packs typically have between 100-150 questions in them, far less than the six Core Pack categories which come free with the game. An average game of Outsmarted! will use between 25-35 questions per category, so even the smaller add-on categories are good for multiple games of Outsmarted!

Does Outsmarted! come with any free categories, other than the six Core Pack categories?

Yes! Outsmarted! has several free packs included for each game owner, such as US presidents, Halloween, Royal Family, Animated Films, and Celebrity Arrests.

On top of those, we have 100 additional question category packs. You can buy add-on categories either on the Outsmarted! website or directly through the app.  Add-on categories cost between £1.99 and £2.99. You can also buy multipacks of categories, for example the Kids vs Parents Bundle, Movies and TV, at 50% off. 

How do I use my Redeem Code for unlocking a question pack I have purchased? 

Open the Outsmarted! app and start a new game. Step 3 in your pre-game set-up is the “SELECT YOUR SIX CATEGORIES” screen. Once here, simply enter your redeem code in the redeem code box, on the top right of the screen, and select the "REDEEM" button. That’s it - your new question pack is now unlocked and ready to use. More info here

Does the game have questions in my language, for my country?

Outsmarted! comes with a 6,000+ question set for each of the following individual countries:

  • United Kingdom
  • United States
  • Canada
  • Australia
  • New Zealand
  • India
  • Germany
  • France
  • Netherlands
  • Belgium
  • Italy

Each region has questions in the local language, and the set of questions themselves are different for each country. For example, if you’re playing with Germany set as your region, you will receive questions specific to German culture, TV, music, sports etc., along with global trivia questions. You can change your region in the Outsmarted! app at any time to play with that local question set, and do not need to pay extra to access any country's collection of questions.

What does it mean if a question pack says “completed” in my question library?

This will show if you’ve played all available questions in a pack. You can play the pack again - but it will repeat questions you’ve already answered.

 

License Key

What is the license key? 

A license key is a 16-digit number included in your physical gamebox, which you use to register your copy of Outsmarted! to unlock the app and all its features. Without your license key, the Outsmarted! app will be locked, only allowing you to enter a join game code, to join someone else’s game.

I’ve lost my license key! 

No problem. Just contact our support team and include the email address you used for registration.

 

Delivery

When will my order arrive?

All order are sent tracked via Amazon Australia. Shortly after dispatch you will receive an email notification with tracking information. Orders made before 1pm Monday to Saturday are dispatched on the same day (excludes Sunday), typically arriving the next business day.

I need to change my shipping address!

Contact us as soon as possible, preferably within 1-2 hours of placing your order, to change your shipping address.

Can I buy product bundles on Amazon?

Product bundles are exclusive to the website, but you can use the “Buy With Prime” option on our website to purchase these using your Amazon account.

 

Tech

Do I need a smartphone or tablet to play Outsmarted!?

Yes. The gameplay is delivered through the Outsmarted! app, so you’ll need a smartphone, tablet, or laptop, plus an internet connection.

How many devices are needed to play Outsmarted!? 

Only one main device is required to play. You can then connect up to six additional devices to the main device as handheld quiz controllers, for individual players and teams to use.

What devices are compatible with Outsmarted!?

Outsmarted! is compatible with iPhones, iPads, Android mobiles, Android tablets, Windows PCs/ laptops, and Chromebooks.

How do I download the Outsmarted! app?

Use your device’s app store to find and download Outsmarted! Direct download links are available here. You will need to download the Windows version directly from our Website, as it's not currently available on the Microsoft store.

Can you play Outsmarted! on TV? 

Yes - if you are able to connect your smart device to your TV, you can stream your Outsmarted! game to a TV. 

Do I need an internet connection to play?

Yes.

Can Outsmarted! be played remotely?

Yes, Outsmarted! is the world's first board game with remote play capabilities, allowing friends and family to join the game from anywhere. Click here for detailed instructions on how to set up remote play. 

What should I do if Outsmarted! doesn't work on my device?

For technical issues, visit our support page and submit a support ticket for assistance. We answer all queries as soon as possible, almost always within 24 hours.

 

Other

Why are some question categories greyed out when selecting categories for a game?

If you’re playing Outsmarted! with junior players (8-12 years), you may notice some of the question categories are greyed-out, and not selectable. This simply means that these particular categories do not contain junior-level questions, and can not be used in a game which includes junior players.

Why does the app contain genius miniatures that were not included in my box?

Since Outsmarted! was first produced back in 2020, not every edition has included the same set of six genius miniatures. As of December 2023, we currently do not offer additional geniuses for sale, but if extra miniatures become available for sale, we will make them available for purchase both on our websites and within the app.

I have a question not listed in the FAQs. How do I contact customer support?

For any inquiries, contact our customer helpdesk on our website or via email at support@outsmarted.co.uk.